Get Smart Insights Platform2025-06-05T04:59:02+00:00

Great human experiences grow great businesses

Impactful customer, employee and stakeholder experiences start with understanding and acting on what matters most. That’s where we come in.

Great human experiences grow great businesses

Impactful customer, employee and stakeholder experiences start with understanding and acting on what matters most. That’s where we come in.

Experience Excellence

Leave it to the experts to deliver the insights you need—exactly when you need them

At Get Smart, we live and breathe research, so you don’t have to. No more guessing if your surveys are asking the right questions in the right order. No more low response rates, vague answers, or hours wasted in clunky tools.

Sound familiar? See how we can help you do it smarter.

Why Get Smart?

Your Research Partner

Why Get Smart?

  • Research-backed Survey Science™ designs for better response quality
  • Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
  • Confidential Industry Benchmarking to see how your organisation measures up
  • Action feedback immediately with Smart Route™ Alerts
See all Features

Explore Experience Insights Solutions specific to your business

Visitor Activity Operators

Make every visit a story they can’t wait to share

Destination Management

Turn first-time visitors into lifelong fans

Industry Associations

Engaged members shape the future of your industry

Food & Beverage Outlets

Turn good food into great experiences

Explore Get Smart Experience Insights Products

Employee Experience

When people love where they work, everyone notices.

Customer Experience

A memorable experience is your best marketing tool.

Member Experience

Happy members don’t just renew — they recommend.

Stakeholder Experience

Strategic engagement starts here.

End-to-end Experience Insights—from the first question to the final report

Get Smart runs the full survey lifecycle—designing, sharing, collecting feedback, and turning it into insights you can actually use.

  • Survey Science™ Design
    Surveys that make sense – and get results

  • Survey Branding
    Put your brand front and centre

  • Survey Distribution
    Get your survey in front of the right people

  • Respondent Engagement 
    More completions, less chasing

  • Real-Time Feedback
    Don’t miss a moment that matters

  • Reports & Insights 
    Stop wrestling with spreadsheets

  • Benchmarking
    Compare notes—without the awkward small talk

  • Integration 
    Connect surveys to the systems you already use

Real Results

Get inspired by the brands using Get Smart to raise the bar on customer, employee, and stakeholder experience—backed by data and driven by action.

Experience Excellence

At Get Smart, we’re shaping a future where businesses deliver experiences that their teams and customers love.

Because it’s better for people—and for business.

How we work

Get Smart takes the guesswork out of Experience Engagement

Design

A Get Smart Experience Advisor will help you select the best Get Smart Survey Science™ product based on your objective. We’ll chat about your target audience and confirm any required customisations.

Launch

The Get Smart Onboarding Specialists will enable your Get Smart solution including adding customisations, setting up your audience, distribution methods and reports before launching your project.

Deliver

You’ll begin to receive Get Smart’s digestible reports containing results, trends and insights unique to your organisation. Where benchmarking is supported, you’ll start to understand how your organisation stacks up compared to industry peers.

Ready to get started?

Where are you on your journey to Experience Excellence?

Whether you’re just getting started, you want to be more deliberate or you’re in fine tuning mode, we’re with you every step of the way.

Inside Out Zine

Join the Experience Community

Every 2 months we shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out – the Experience eZine.

Become an Insider and subscribe today

In·sid·er * /ˈɪnˌsaɪdər/ * noun

  1. Someone who geeks out over great experiences—whether it’s a warm welcome, a memorable moment, or a place that leaves you better than it found you.
  2. A curious mind on a mission to make things better—for customers, teams, and the communities they’re part of.

Experience excellence isn’t a finish line—it’s a mindset.

Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

We help organisations build great workplace culture and keep customers or members happy with smart feedback tools that make it easy to gather, understand and act on what matters.

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