Member Experience

Happy members don’t just renew — they recommend

When you know what your members care about, it’s easier to create experiences they’ll stick with—and share. Our solutions help you listen, improve, and grow lasting relationships that go beyond the renewal date.

  • Research-backed survey design – no DIY templates here
  • Easy-to-digest, insightful reports to your inbox
  • Reliable results for confident decision making

Are you ready to stop guessing, and start knowing?

What will I learn from the Get Smart Member Experience Insights Solution?

Get Smart’s Survey Science™ design for Member Experience delivers key insights from a professional, research-backed survey design.

Understand your members’ views on your
  • Member benefits
  • Member communications and engagement
  • Member events
Plus understand
  • Your Net Promoter Score©
  • Overall satisfaction of your members
  • Member loyalty
  • Membership profile
On-demand feedback add-ons
  • Post-Onboarding Member Experience
  • Post-Event Member Experience

  • Post-Training Member Experience

Explore Experience Insights Solutions specific to your business

Visitor Activity Operators

Make every visit a story they can’t wait to share

Destination Management

Turn first-time visitors into lifelong fans

Industry Associations

Engaged members shape the future of your industry

Food & Beverage Outlets

Turn good food into great experiences

Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

Inside Out Zine

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Every 2 months we shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out – the Experience eZine.

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