Real-time feedback

Don’t miss a moment that matters

Get Smart’s real-time alerts keep your team in the loop—so you can respond to critical feedback instantly and recover trust before it’s too late.

  • Instant alerts for urgent feedback

  • Route issues to the right team

  • Turn bad moments into recovery wins

A woman on a laptop with a lightbulb centred between two other people touching cogs indicating action

Most feedback systems are slow

By the time you hear about a bad experience, the damage is already done—and the chance to fix it is gone. With Get Smart, alerts go straight to the right people—so you can step in, resolve the issue, and protect the relationship.

Take action when it counts

Don’t wait for reports to spot a problem. Real-time tools help your team respond early—before small issues become big problems.

Smart Route™ Alerts

Smart Route™ uses simple rule-based triggers to flag important responses—like a low rating or a complaint—and instantly sends an alert to your team. That way, your staff can take immediate action, follow up, and turn a negative experience around before it’s too late.

Explore Get Smart Experience Insights Products

Employee Experience

When people love where they work, everyone notices.

Customer Experience

A memorable experience is your best marketing tool.

Member Experience

Happy members don’t just renew — they recommend.

Stakeholder Experience

Strategic engagement starts here.

Why Get Smart?

Your Research Partner

Why Get Smart?

  • Research-backed Survey Science™ designs for better response quality
  • Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
  • Confidential Industry Benchmarking to see how your organisation measures up
  • Action feedback immediately with Smart Route™ Alerts
See all Features

Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

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