Industry Associations

Engaged members shape the future of your industry

Understand what your members value most, what’s missing, and how to deliver more meaningful engagement. From renewals to advocacy, get the insights you need to drive action, retention, and relevance.

  • Industry Association specific questions
  • Benchmark against other Associations

  • Reports built for action

You’re already having an impact—ready to take it further?

Experience Insights for Industry Associations

Built on our member, employee and stakeholder experience products, this solution helps industry associations understand and engage their members more deeply. It reflects the governance, advocacy, and value-delivery focus of associations, with tailored metrics and reporting aligned to what matters most to teams, members, committees and boards.

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Industry Association specific questions

Our Survey Science™ templates are pre-built with expert-crafted questions tailored for business and trade-based associations—covering industry leadership, policy and advocacy, market insights, and member support.

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Benchmark against other Member Associations

See how you compare to similar organisations across the industry with built-in benchmarking. See how your engagement, satisfaction, and retention stack up, and learn what others are doing to boost loyalty.

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Membership experience reports built for action

Our reports go deeper than just scores. Understand what keeps members engaged, where teams can improve, and what stakeholders need to know. Because keeping a member is cheaper than finding a new one—but only if you listen and act.

Explore Get Smart Experience Insights Products

Employee Experience

When people love where they work, everyone notices.

Member Experience

Happy members don’t just renew — they recommend.

Stakeholder Experience

Strategic engagement starts here.

Why Get Smart?

Your Research Partner

Why Get Smart?

  • Research-backed Survey Science™ designs for better response quality
  • Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
  • Confidential Industry Benchmarking to see how your organisation measures up
  • Action feedback immediately with Smart Route™ Alerts
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Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

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