Great human experiences grow great businesses

Impactful customer, employee and stakeholder experiences start with understanding and acting on what matters most. That’s where we come in.

Talk to us

Great human experiences grow great businesses

Impactful customer, employee and stakeholder experiences start with understanding and acting on what matters most. That’s where we come in.

Talk to us

Experience Excellence

Leave it to the experts to deliver the insights you need, exactly when you need them

At Get Smart, we live and breathe research, so you don’t have to. No more guessing if your surveys are asking the right questions in the right order. No more low response rates, vague answers, or hours wasted in clunky tools.

Sound familiar? See how we can help you do it smarter.

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Why Get Smart?

Your Research Partner

Why Get Smart?

Research-backed Survey Science designs for better response quality
Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
Confidential Industry Benchmarking to see how your organisation measures up
Action feedback immediately with Smart Route Alerts

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Explore Experience Insights Solutions specific to your business

Visitor Activity Operators

Make every visit a story they can’t wait to share

Destination Management

Turn first-time visitors into lifelong fans

Industry Associations

Engaged members shape the future of your industry

Food & Beverage Outlets

Turn good food into great experiences

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Explore Get Smart Experience Insights Products

Employee Experience

When people love where they work, everyone notices.

Customer Experience

A memorable experience is your best marketing tool.

Member Experience

Happy members don’t just renew, they recommend.

Stakeholder Experience

Strategic engagement starts here.

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End-to-end Experience Insights from the first question to the final report

Get Smart runs the full survey lifecycle, designing, sharing, collecting feedback, and turning it into insights you can actually use.

Survey Science™ Design
Surveys that make sense and get results
Survey Branding
Put your brand front and centre
Survey Distribution
Get your survey in front of the right people
Respondent Engagement
More completions, less chasing
Real-Time Feedback
Don’t miss a moment that matters
Reports & Insights
Stop wrestling with spreadsheets
Benchmarking
Compare notes without the awkward small talk
Integration
Connect surveys to the systems you already use

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Real Results

Get inspired by the brands using Get Smart to raise the bar on customer, employee, and stakeholder experience—backed by data and driven by action.

Read the Stories

From great to even better at Ōpuke Thermal Pools and Spa
How the daily habits behind Ōpuke Thermal Pools and Spa’s standout service mean they never settle
Setting the tone for experience at Abel Tasman
How Abel Tasman Kayaks is using customer insights to nail first impressions and attract global visitors
Small changes have big impact in Ōamaru
How targeted feedback is helping Ōamaru Blue Penguin Colony Improve Visitor Experiences

Experience Excellence

At Get Smart, we’re shaping a future where businesses deliver experiences that their teams and customers love.

Because it’s better for people, and for business.

Read Our Story

How we work

Get Smart takes the guesswork out of Experience Engagement

Design

A Get Smart Experience Advisor will help you select the best Get Smart Survey Science™ product based on your objective. We’ll chat about your target audience and confirm any required customisations.

Launch

The Get Smart Onboarding Specialists will enable your Get Smart solution including adding customisations, setting up your audience, distribution methods and reports before launching your project.

Deliver

You’ll begin to receive Get Smart’s digestible reports containing results, trends and insights unique to your organisation. Where benchmarking is supported, you’ll start to understand how your organisation stacks up compared to industry peers.

Ready to get started?

Where are you on your journey to Experience Excellence?

Whether you’re just getting started, you want to be more deliberate or you’re in fine tuning mode, we’re with you every step of the way.

How to build an employee feedback loop (without needing an HR team)
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How to build an employee feedback loop (without needing an HR team)

How to build an employee feedback loop (without needing an HR team)

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From findings to action – what to do with your research findings?

From findings to action – what to do with your research findings?

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You’ve done the research, asked the right questions of your customers, your people, or your community … and now, the [...]

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When was the last time you asked your team about their work life?

When was the last time you asked your team about their work life?

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Inside Out Zine

Join the Experience Community

Every 2 months we shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out – the Experience eZine.

Become an Insider and subscribe today

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In·sid·er * /ˈɪnˌsaɪdər/ * noun

Someone who geeks out over great experiences. Whether it’s a warm welcome, a memorable moment, or a place that leaves you better than it found you.
A curious mind on a mission to make things better for customers, teams, and the communities they’re part of.

Experience excellence isn’t a finish line—it’s a mindset.

Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

Schedule a Call