Find your perfect plan

Plans to support every stage of the journey to experience excellence

Starter

Get Smart’s core experience engagement plan for small audiences or first-time feedback programs.

 

  • Get Smart Survey Science™ Design. Select ONE from Get Smart Products.

  • Default Pre-filled Response Fields

  • Your Branding

  • Smart Limits™

  • Automatic Reminders
  • Prize Draw Option
  • Standard Reports

  • Insights Network™ Core Benchmarking

  • Single Entity License

Best Value

Essentials

Experience insights with industry focus, customisation and on-demand feedback options.

Starter inclusions PLUS
  • Industry Insights. Select from Get Smart Solutions.

  • Select ONE On-Demand Feedback Add-On

  • Custom Questions

  • Default Smart Route™ Instant Answer Alerts

  • Industry Reports
  • Insights Network™ Industry Benchmarking
  • Multi-site Available

  • API License available

Pro

An annual experience programme for organisations ready to scale their experience engagement strategy.

Essentials inclusions PLUS

  • All On-Demand Feedback Add-Ons

  • More Custom Questions

  • Custom Pre-Filled Response Fields

  • Custom Smart Route™ Instant Answer Alerts

  • Report Builder Access

  • API License Included*

  • Multi-site Available
Enterprise

A fully customised solution for high-volume needs complete with expert research and technical assistance.

*API integration development excluded.

Compare Get Smart Plans

Need the details? View the specific inclusions for each Get Smart Plan below.

Starter

Get Smart’s core experience engagement plan for small audiences or first-time feedback programs.

Single Entity License

Onboarding

  • Automated Onboarding

Support
  • Phone Support
  • Email Support
Survey Design
Branding
  • Logo & Brand Colours
  • Domain Redirect
  • Custom Email Invitation

  • Independent Option

Distribution

  • Send ≤2,000 Invitations

  • Basic Collection Guide
  • Direct Survey Link
  • Direct QR Codes
  • Unique Email Invitation

  • Smart Limits™

  • Default Pre-filled Response Fields
Respondent Engagement

  • Automatic Reminders

  • Prize Draw Option
Real-time Feedback
Reports & Insights
  • Standard Weekly Report

  • Standard Monthly Report

Benchmarking

  • Insights Network™ Core Benchmarking

API

  • Not Available

Essentials

Experience Insights with industry inclusions, customisation and on-demand feedback options.

Multi-Site Available

Onboarding
  • 1-1 Consultation
  • Assisted Onboarding
Support
  • Phone Support
  • Email Support
Survey Design

  • Get Smart Survey Science™ Design. Select one from Get Smart Products.

  • 1 On-Demand Feedback Add-On. See Products.

  • Industry Insight Questions*
  • 3 Custom Questions
  • Custom Question Logic
Branding
  • Logo & Brand Colours
  • Domain Redirect
  • Custom Email Invitation
  • Independent Option
Distribution
  • Send ≤5,000 Invitations
  • Basic Collection Guide
  • Survey Links
  • QR Codes
  • Unique Email Invitation

  • Smart Limits™

  • Default Pre-filled Response Fields
Respondent Engagement
  • Automatic Reminders
  • Prize Draw Option
Real-time Feedback
Reports & Insights
  • Get Smart Core Weekly or Daily
  • Get Smart Core Monthly
  • Get Smart Industry Metrics*
Benchmarking
  • Insights Network™ Core Benchmarks
  • Insights Network™ Industry Benchmarks*
API
  • Paid Add-On
Pro

A complete annual programme for organisations ready to scale their experience engagement strategy.

Multi-Site Available

Onboarding

  • 1-1 Consultation

  • Assigned Coordinator
  • Report Builder Training
Support
  • Assigned Experience Advisor
  • Phone Support
  • Email Support
Survey Design

  • Get Smart Survey Science™ Design. Select one from Get Smart Products.

  • All On-Demand Feedback Add-Ons. See Products.
  • Industry Insight Questions*
  • 6 Custom Questions
  • Custom Question Logic
Branding

  • Full Custom Survey Branding

Distribution
  • Send ≤10,000 Invitations

  • Personalised Collection Guide

  • Survey Links
  • QR Codes
  • Unique Email Invitation

  • Smart Limits™

  • Custom Pre-filled Response Fields
Respondent Engagement

  • Custom Reminders

  • Prize Draw Option
Real-time Feedback
Reports & Insights

  • Report Builder Access

Benchmarking

  • Insights Network™ Core Benchmarks

  • Insights Network™ Industry Benchmarks*
API

  • API License Included**

Enterprise

A fully customised solution for high-volume audiences complete with expert research and technical assistance.

Multi-Site Organisations
Send 10,000+ Invitations

*See Get Smart Solutions for supported industries.
**API integration development excluded.

Explore Get Smart Experience Insights Products

Employee Experience

When people love where they work, everyone notices.

Customer Experience

A memorable experience is your best marketing tool.

Member Experience

Happy members don’t just renew — they recommend.

Stakeholder Experience

Strategic engagement starts here.

Explore Experience Insights Solutions specific to your business

Visitor Activity Operators

Make every visit a story they can’t wait to share

Destination Management

Turn first-time visitors into lifelong fans

Industry Associations

Engaged members shape the future of your industry

Food & Beverage Outlets

Turn good food into great experiences

Inside Out Zine

Join the Experience Community

Every 2 months we shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out – the Experience eZine.

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