Customer Experience

Happy customers bring their friends next time

When a memorable experience is your best marketing tool, it pays to pay attention to what your customers love and what they think you could do better. Get Smart handles the complexity of customer experience survey design so you can get on with actioning the insights.

  • Research-backed survey design – no DIY templates here
  • Easy-to-digest, insightful reports to your inbox
  • Reliable results for confident decision making

Are you ready to experience excellence?

What will I learn from Get Smart Customer Experience Insights?

Get Smart’s Survey Science™ design for Customer Experience delivers key insights from a professional, research-backed survey design.

Understand your customers’
  • Brand choice decisions

  • Experience highlights

  • Experience improvement opportunities

  • Overall satisfaction

  • Value for money assessment

Plus understand

  • Your Net Promoter Score© (NPS) 

  • Customer loyalty
  • Customer profile
On-demand feedback add-ons
  • Post-Onboarding Customer Experience
  • Post-Event Customer Experience

Explore Experience Insights Solutions specific to your business

Visitor Activity Operators

Make every visit a story they can’t wait to share

Destination Management

Turn first-time visitors into lifelong fans

Industry Associations

Engaged members shape the future of your industry

Food & Beverage Outlets

Turn good food into great experiences

Stories from the frontline

Get inspired by the brands using Get Smart to raise the bar on Customer Experience—backed by data and driven by action.

See all Customer Stories

“We wouldn’t have received valuable feedback regarding commentary improvements from an online review—Get Smart uncovers the meaningful details.”

Dr Phillipa Agnew

Oamaru Blue Penguin Colony

Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

Inside Out Zine

Join the Experience Community

Every 2 months we shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out – the Experience eZine.

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