How Fox Glacier Guiding charts the course with valuable input from their team
For over 50 years, Fox Glacier Guiding has delivered unforgettable glacier experiences, supported by a tight-knit, family-oriented team. But after COVID-19 reduced their workforce from 66 to just six, as they rebuilt they needed a new way to reconnect with staff and understand their changing needs. Their long-standing DIY paper-based surveys were no longer efficient.
What they did
Towards the end of their peak season in 2024, they ran a comprehensive employee experience survey using Get Smart’s Employee Experience Insights product. With independent oversight and access to benchmarking through the wider EX network, they gained a clear, objective view of staff sentiment. Repeating the survey in 2025 allowed them to track their progress over time and compare their results against peer organisation benchmarks.
Impact
The findings were eye-opening. They not only validated their strengths as an employer but also revealed unrealised challenges. The team began shaping new policies informed directly by staff feedback. Rob also looked outward, identifying solutions from other organisations that could be adapted to their unique setting. For a company built on navigating shifting terrain, employee voices now help chart the course.
“By investing in our people by working with Get Smart, we found clarity, connection, and strength that gave us the roadmap to address important challenges and grow even stronger.”
Rob Jewell
CEO
Fox Glacier Guiding
