Visitor Activity Operators

Make every visit a story they can’t wait to share

Success isn’t just satisfaction for activity operators—it’s inspiration, excitement, or connection to nature or culture. Find out what matters most in a way that counts.

  • Visitor Activity specific questions

  • Benchmark against other Activity Operators

  • Operator reports built for action

Are you ready to make good experiences, great?

Experience Insights for Visitor Activity Operators

This solution extends our core customer, employee and stakeholder experience products to meet the unique needs of tourism and activity-based businesses. Each product type comes pre-configured with question sets, terminology, and workflows designed for transient customer environments, seasonal operations, and varied guest profiles—so you can gather and act on feedback without needing to reinvent the wheel.

A man and a woman selecting a star rating

Visitor Activity specific questions

Our Survey Science™ templates are thoughtfully crafted specifically for activity and experience-based businesses.

Whether you run penguin tours, escape rooms, outdoor adventures, or cultural attractions—Get Smart is designed for you.

Man with a clipboard standing in front of a giant clipboard surrounded by charts, a target, coins and the letters KPI

Benchmark against other Activity Operators

See how you compare to similar operators across the industry with built-in benchmarking tools.

Measure key metrics like satisfaction, loyalty, and staff engagement in context—so you know where you shine and where to there’s room for improvement.

Man on laptop with a dashboard showing charts in the background

Operator reports built for action

Get crystal-clear reports built for action—not analysis paralysis.

From visitor trends to team feedback to stakeholder priorities, everything’s organised to help you make better decisions, faster.

Explore Get Smart Experience Insights Products

Employee Experience

When people love where they work, everyone notices.

Customer Experience

A memorable experience is your best marketing tool.

Stakeholder Experience

Strategic engagement starts here.

Why Get Smart?

Your Research Partner

Why Get Smart?

  • Research-backed Survey Science™ designs for better response quality
  • Easy-to-digest, insightful reports deliver what you need to know, when you need to know it
  • Confidential Industry Benchmarking to see how your organisation measures up
  • Action feedback immediately with Smart Route™ Alerts
See all Features

“We wouldn’t have received valuable feedback regarding commentary improvements from an online review—Get Smart uncovers the meaningful details.”

Dr Phillipa Agnew

Oamaru Blue Penguin Colony

Let’s do this

Are you ready to commit to Experience Excellence? Wherever you’re beginning from, we’d love to chat about how we might work together.

Inside Out Zine

Join the Experience Community

Every 2 months we shine a light on the best experience operators and collate the latest industry updates to bring you a new edition of Inside Out – the Experience eZine.

Become an Insider and subscribe today